Shipping Policy

Thank you for shopping with Nail Concrete. Below you will find important information regarding our shipping process, delivery times, and related policies.

1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).

Please note:
 • Orders placed on weekends or holidays will be processed the next business day.
 • During high-demand periods, processing times may be slightly extended.

2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:
 • Domestic Shipping: 3–7 business days
 • International Shipping: 7–21 business days

Delivery times are estimates and are not guaranteed.

3. International Shipping
We ship internationally to select countries.

Please note:
 • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
 • International delivery times may vary due to customs processing.

4. Order Tracking
Once your order ships, you will receive a tracking number via email (if tracking is available).

Please allow 24–48 hours for tracking information to update.

5. Shipping Delays
We are not responsible for delays caused by:
 • Shipping carriers
 • Customs clearance
 • Incorrect shipping addresses provided at checkout
 • Natural disasters or unforeseen circumstances

If your package is significantly delayed, please contact the shipping carrier first. If you need assistance, you may also contact us at contact@nailconcrete.com.au

6. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:
 • The customer will be responsible for reshipping fees.
 • We are not responsible for lost packages due to incorrect address details.

7. Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and include photos of the damaged items and packaging.

If your package is marked as delivered but you have not received it:
 • Please contact the carrier first.
 • If the issue remains unresolved, contact us for further assistance.

Nail Concrete is not responsible for stolen packages once marked as delivered.

8. Order Changes & Cancellations
Orders cannot be changed or canceled once they have been processed or shipped.
If you need to update your order, please contact us immediately after placing it.

9. Contact Us
If you have any questions about shipping, please contact us at:

📧 Email: contact@nailconcrete.com.au